Privacy policy

This Privacy Policy describes how KULANA collects, uses and protects your personal data when you visit our websites, make a purchase or interact with our services.

It applies in particular to kulana.fr, kulana.eu and kulana.us, as well as to the services associated with our online store.

1. Data Controller

The controller responsible for processing your personal data is:

KULANA
Limited Liability Company (SARL)
18 Rue Masséna, Bureau 3
06000 Nice, France
Email: contact@kulana.fr

2. Personal Data We Collect

When you use our website or place an order, we may collect certain personal data, including:

• your first and last name;

• your email address;

• your phone number;

• your billing and shipping addresses;

• information relating to your orders and purchases;

• certain information required to process your payment;

• your communications with our customer service;

• certain technical information relating to your browsing activity, such as your IP address, browser, device and pages visited;

• certain information collected through cookies and similar technologies.

The data we collect may vary depending on how you use our services.

3. How We Use Your Data

We may use your personal data to:

• process, prepare and ship your orders;

• manage payments, returns and refunds;

• send you information relating to your orders;

• respond to your requests and provide customer service;

• prevent and detect fraud or misuse;

• operate, secure and improve our online store;

• carry out statistics and analyses regarding the use of our websites;

• send you marketing communications where you have given your consent or where permitted by applicable law;

• personalize certain communications or advertisements where permitted and, where required, with your consent;

• comply with our legal, accounting and tax obligations.

4. Legal Bases for Processing

Depending on the purpose concerned, we process your personal data on one of the following legal bases:

Performance of a contract, particularly where processing is necessary to manage your order, payment, delivery or return.

Compliance with a legal obligation, particularly in relation to certain accounting, tax or regulatory requirements.

Our legitimate interests, particularly to ensure the security of our services, prevent fraud, improve our store and manage our business, subject to your rights and freedoms.

Your consent, where required, particularly for certain marketing activities, cookies or advertising purposes.

Where processing is based on your consent, you may withdraw it at any time.

5. Sharing Your Data

We do not sell your personal data.

However, we may share certain data with service providers whose involvement is necessary for the operation of our business, including:

• our e-commerce platform and technical service providers;

• our payment service providers;

• carriers and delivery services;

• service providers involved in managing returns;

• communication and customer service providers;

• analytics, audience measurement or advertising providers where these services are used and authorized;

• our accounting, legal or administrative service providers where necessary.

We may also be required to disclose certain information where required by law or at the request of a competent authority.

Our online store uses Shopify, which processes certain data necessary to provide its services.

6. Cookies and Similar Technologies

Our websites use cookies and similar technologies that are necessary for their operation, including to enable browsing, remember your shopping cart, secure the website and provide certain features.

Other cookies may be used for analytics, personalization or advertising purposes.

Where required by applicable law, these cookies are only placed after obtaining your consent. You can accept, refuse or change your choices through the privacy settings and cookie banner available on the website.

7. International Data Transfers

Some of our service providers may process or host data outside the European Economic Area.

Where your data is transferred internationally, such transfers are carried out in accordance with applicable data protection laws, including through an adequacy decision by the European Commission or appropriate safeguards where required.

8. Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected and to comply with our legal obligations.

Retention periods may vary depending on the nature of the data, the existence of a business relationship, our accounting or tax obligations, the management of any potential dispute and applicable limitation periods.

Certain data relating to orders and transactions may therefore be retained even after a deletion request where we are legally required to retain it.

9. Your Rights

In accordance with applicable data protection laws, depending on your circumstances, you may have:

• the right to access your data;

• the right to rectify inaccurate or incomplete data;

• the right to request the deletion of your data;

• the right to restrict processing;

• the right to object to certain processing activities;

• the right to data portability where applicable;

• the right to withdraw your consent at any time where processing is based on consent.

To exercise your rights, you can contact us at:

contact@kulana.fr

To protect your data, we may ask you to provide information to verify your identity where necessary.

You also have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL), the French data protection authority.

10. Data Security

We implement appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, disclosure, alteration or destruction.

As no computer system can guarantee absolute security, we take steps to adapt these measures to the risks associated with the processing activities carried out.

11. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, services or legal and regulatory requirements.

The version published on our website is the version currently in effect.

12. Contact Us

For any questions regarding this Privacy Policy or the use of your personal data, you can contact us at:

KULANA
18 Rue Masséna, Bureau 3
06000 Nice
France

Email: contact@kulana.fr